Privacy Policy
How we collect, use, and protect your personal information
Last updated: December 1, 2025
Quick Summary
- ✓We collect only the information necessary to provide our services
- ✓We never sell your personal information to third parties
- ✓Your data is securely stored and protected
- ✓You can request access to or deletion of your data at any time
Introduction
AntennaBuddy ABN 12 002 295 721 ("we", "us", "our") is committed to protecting your privacy and handling your personal information with transparency and in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, engage our services, or interact with us through other channels. By using our services or providing us with your information, you consent to the practices described in this policy.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact details (phone number, email address, postal address)
- Service address and property details
- Payment and billing information
- Service preferences and requirements
- Communication history with our team
- Feedback, reviews, and testimonials
Technical Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Click patterns and website navigation paths
How We Use Your Information
We collect and use your personal information for the following purposes:
- 1Service Delivery: To provide TV antenna installation, repairs, home theatre setup, and other services you request
- 2Communication: To contact you regarding appointments, quotes, service updates, and respond to inquiries
- 3Billing and Payments: To process payments and manage billing records
- 4Service Improvement: To improve our services, website, and customer experience
- 5Legal Compliance: To comply with legal obligations and protect our rights
- 6Marketing (with consent): To send you information about our services, special offers, and updates. You can opt-out at any time
Disclosure of Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- •Service Providers: Third-party contractors or partners who assist in delivering our services (e.g., payment processors, scheduling software)
- •Legal Requirements: When required by law, court order, or government authority
- •Business Transfers: In connection with any merger, sale of company assets, or business restructuring
All third parties we share information with are required to protect your personal information in accordance with Australian privacy laws.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure servers and encrypted data transmission
- Access controls and authentication procedures
- Regular security assessments and updates
- Staff training on data protection and privacy
- Secure destruction of information no longer needed
While we take reasonable steps to protect your information, no internet transmission is completely secure. You use our services at your own risk.
Your Privacy Rights
Under the Australian Privacy Principles, you have the following rights:
- ✓Access: Request access to the personal information we hold about you
- ✓Correction: Request correction of inaccurate or incomplete information
- ✓Deletion: Request deletion of your personal information (subject to legal retention requirements)
- ✓Opt-Out: Unsubscribe from marketing communications at any time
- ✓Complaint: Lodge a complaint about our handling of your personal information
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website functionality and performance
- Analyze website traffic and usage patterns
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
Generally, we retain customer information for:
- Active service records: Duration of service provision plus 7 years
- Billing and payment records: 7 years (tax compliance requirements)
- Marketing communications: Until you opt-out or unsubscribe
- Website analytics: Typically 26 months
When information is no longer needed, we securely destroy or de-identify it.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last updated" date at the top of this page
- Sending you an email notification (for significant changes)
Your continued use of our services after changes indicates acceptance of the updated policy.
Contact Us About Privacy
If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
AntennaBuddy
ABN: 12 002 295 721
Email: info@antennabuddy.com.au
Phone: 0406 700 340
Address: Brisbane, QLD 4000
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au